I explained that I 100% qualify and if they did not allow us to use the offers, we would cancel and expect our money back. If I did not, they said I would immediately owe the balance (sail date is Oct 31). They said they would book the reservation I wanted as “pending” and send it up the food chain to make sure I qualified for the offers. I had to explain the issue 5 times and eventually they understood. I called right back and got someone else. I asked to speak with a supervisor and they said sure then disconnected my call (I am assuming it was an accident, but who knows). When I called the first time last night they said there was nothing they could do.
I had sent an email yesterday morning when I noticed it but did not receive a response. It seems at least once weekly, some CR tech glitches impact our accounts.Īsk a rep to look up the points you earned on the missing sailing, and they can send an internal email with a screen grab of that sailings points, which should serve to evidence the level offer you earned on that missing cruise.
Spent 45 minutes on the phone this morning with a really good CR telephone representative from the Philippines.
